Privacy Policy

Carricome Logistics ("Carricome", "we", "us", or "our") operates the Carricome website at carricome.com, the customer web portal, and the Carricome mobile applications for iOS and Android (together, the "Services").

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our Services, create an account, submit a pre-alert, track a shipment, pay an invoice, or otherwise interact with Carricome.

By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.

We may collect the following categories of information:

• Account and identity information — name, email address, phone number, password (stored in hashed form via our authentication provider), profile photo, government ID or verification documents when required for account approval, and account number assigned by Carricome.
• Shipping and logistics information — warehouse addresses, delivery addresses, authorized pickup persons, package descriptions, tracking numbers, transit type (Air or Sea), weights, dimensions, declared values, customs-related details you provide, and shipment status history.
• Billing and payment information — invoice records, payment status, amounts due, and transaction references. Payment card details are processed by our payment partners; we do not store full card numbers on our servers.
• Communications — messages you send through our support hub, contact forms, email, phone, or WhatsApp, and notifications we send to you (including push notifications on mobile).
• Technical and usage data — device type, operating system, app version, browser type, IP address, log files, cookies, and how you navigate the website or app (pages viewed, features used, and approximate location derived from IP).
• Public tracking lookups — when you search a tracking number without signing in, we log the query for security, abuse prevention, and service improvement.

We use personal information to:

• Provide freight-forwarding, package intake, tracking, billing, and customer support services.
• Create and manage your account, verify your identity when required, and enforce account security.
• Process pre-alerts, update shipment status, generate invoices and delivery receipts, and facilitate pickup or delivery.
• Send service-related notifications (email, in-app, SMS where enabled, and push notifications on mobile).
• Respond to inquiries, troubleshoot issues, and improve the quality of our Services.
• Comply with legal obligations, resolve disputes, and protect the rights, safety, and property of Carricome, our users, and third parties.
• Analyze aggregated or de-identified usage trends to improve our platform and mobile experience.

We do not sell your personal information. We may share information with:

• Service providers — authentication (Supabase), hosting, analytics, payment processors, email and notification delivery, and IT support vendors that process data on our behalf under contractual safeguards.
• Logistics partners — carriers, warehouses, customs brokers, and local delivery agents as needed to move and deliver your packages.
• Legal and safety — regulators, law enforcement, or other parties when required by law, court order, or to prevent fraud, abuse, or harm.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.

We retain personal information for as long as your account is active and as needed to provide the Services, meet legal and tax requirements, resolve disputes, and enforce our agreements. Shipment and invoice records may be kept for a longer period where required for logistics, accounting, or regulatory compliance.

You may request account deletion through your profile settings in the portal or by contacting us. Some information may be retained in backup systems or where deletion is not permitted by law.

We implement administrative, technical, and organizational measures designed to protect personal information, including encrypted connections (HTTPS), access controls, and secure authentication. No method of transmission or storage is completely secure; you are responsible for keeping your login credentials confidential.

Depending on your location, you may have the right to access, correct, or delete personal information, object to or restrict certain processing, and receive a portable copy of your data. You can update most account details in the portal under Profile & Settings or in the mobile app.

To exercise your rights, contact us using the details on our Contact page. We may need to verify your identity before fulfilling a request.

• Update profile, addresses, and authorized pickup persons in the customer portal or mobile app.
• Manage notification preferences where settings are available.
• Request account deletion through profile settings or by contacting support.

Our website uses cookies and similar technologies to maintain your session, remember preferences (such as theme), and understand how visitors use the site. Mobile apps may use local storage and device identifiers for authentication and analytics.

You can control cookies through your browser settings. Disabling certain cookies may limit portal functionality such as staying signed in.

The Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

Carricome operates a cross-border logistics service. Your information may be processed in countries other than your own, including where our servers, partners, or warehouses are located. We take steps to ensure appropriate safeguards when data is transferred internationally.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest version. Material changes may be communicated through the Services or by email. Continued use after changes take effect constitutes acceptance of the revised policy.

For privacy questions or requests, visit our Contact page at carricome.com/contact or reach out through the support hub in your customer dashboard after signing in.